How Mavrix is reimagining the way independent agents work, with AI.
Stella gives Mavrix agents freedom and insureds confidence — across submissions, servicing, and every moment in between.
AI agents are transforming every industry — reasoning through complexity, connecting systems, and working alongside humans in entirely new ways. The brokerages bold enough to lean in will reshape what’s possible, starting by reimagining how they work and the tech that powers them.
Insurance is an industry ready for that reimagining, and Mavrix is leading the way.
Mavrix Insurance Services, led by CEO Leticia Trevino in Walnut Creek, California, is a centralized, full-service insurance brokerage designed to give independent agents freedom and insureds confidence. The name is drawn from maverick— and the model was born from the belief that independence should be empowering, not limiting. Leticia brings 30 years of executive experience across carrier, broker, insurtech, and TPA models, and Mavrix is backed by Heffernan Insurance Brokers, a Top 100 independent brokerage.
The Mavrix promise to its agents and insureds rests on a single idea: when agents are supported, insureds are better served. Fast help from people who understand your needs. No scripts. No endless holds. Delivering on that promise means the routine moments — a prospect wanting an auto quote at 9pm, a GC needing a COI before Monday’s job walk, a restaurant owner paying down a balance before renewal — all have to happen fast. Stacked together across a growing book, those moments consumed the capacity Mavrix wanted pointed at growth, retention, and complex advisory work.
Scripts-based chatbots and generic AMS add-ons couldn’t carry the weight. Mavrix needed a branded AI agent that understood the shape of the business — the carriers, the forms, the payment flows, the COI requirements — and could act, not just answer.
Meet Stella.
Working with Crux, Mavrix launched Stella — a branded AI agent trained on Mavrix’s processes and voice. Stella works across chat, email, SMS, and voice, meeting insureds wherever they are. She also works alongside Mavrix independent agents in the back office, handling the submissions, payments, and certificates that used to fill the day.
Every action Stella takes — quote, charge, issue, escalate — runs on the Crux platform with full audit trail, human-in-the-loop controls, and compliance guardrails. The result is an agent that behaves like a tenured Mavrix team member: knows the carriers, matches the brand voice, and hands off to a Mavrix agent the moment a situation warrants judgment.
Submissions, payments, and certificates — end to end.
Stella carries three of the most repetitive, time-sensitive jobs in the brokerage. For new-business submissions, she greets the prospect, gathers the risk profile, pulls quotes from appointed carriers, and hands a ready-to-bind option back to the insured or the Mavrix agent. What used to be a three-day exchange is a three-minute conversation.
For payments, Stella handles first payments, down payments, and balance settlements in the same conversation — no phone calls, no call-back tag. Stella sends the receipt, posts to the policy ledger, and the Mavrix agent sees it land in the AMS. For certificates of insurance, she parses the request, matches the holder, confirms limits and endorsements, generates the ACORD, and delivers to the requester with the insured cc’d. Complex cases still route to a Mavrix agent — but they arrive with the full context already assembled.
Stella is the Mavrix promise in software form. Our agents get their evenings back. Our insureds get answers at 9pm on a Saturday. We didn’t hire to grow — we built Stella, and grew anyway.
Real results.
In the first 90 days, Stella became the front door for Mavrix. Insureds got instant answers at every hour. Mavrix agents stopped context-switching through the small jobs and reinvested the time in new business and complex placements.
What Mavrix learned.
Design the agent like a teammate, not a chatbot. Stella succeeded because Stella had the same tools a Mavrix agent has — carrier logins, AMS access, payment rails, COI templates. Scripts don’t scale. Tools do.
Ship escalation before autonomy. Every Stella flow has a clean hand-off to a Mavrix agent with the full transcript and context attached. That’s what made the team trust her with real insureds.
Measure in agent-hours, not resolution rate. The number Mavrix optimized was hours of Mavrix-agent time freed. That reframed the work from “close service requests” to “let humans do the human work.”